At PROLOGUE, we understand the importance of safeguarding your unique and cherished acquisitions. This policy outlines our commitment to ensuring a seamless and secure delivery experience for your treasured pieces.

Order Processing

Allow 1 to 2 business days for order processing and verification due to the one-of-a-kind nature of our creations. We will promptly notify you with a confirmation email containing tracking information once your order ships.

Complimentary Shipping

Indulge in the PROLOGUE experience with complimentary worldwide shipping on all orders.

Taxes & Duties

Please note that any applicable customs duties or import taxes levied by your country are the sole responsibility of the buyer. While complimentary quotations inclusive of taxes and duties can be provided upon request, we recommend directly contacting your local customs office for the most accurate information.

Discreet & Secure Delivery Options

Standard Courier Delivery (2-5 Business Days): Our trusted courier partners ensure a swift and secure delivery of your PROLOGUE acquisition.

Specialised Carrier Delivery (Variable Timeframe): For high-value orders, we utilise specialised carriers for added security and personalised handling. Please contact us for a personalised quote.

Tailored Delivery Solutions

For an even more tailored delivery experience, or for a more accurate quote including potential taxes and duties, please don’t hesitate to reach out to our dedicated Client Services team.

Contact Us

Email: prologue@prologueworld.com
Phone: +971 4 332 4648
Website Chat: Available on our website for real-time assistance.

We look forward to welcoming your unique PROLOGUE piece into your world.

At PROLOGUE, we strive to ensure your complete satisfaction with your unique acquisition. This policy outlines our fair and flexible approach to returns and exchanges.

Returns

We understand that sometimes a piece may not meet your expectations perfectly. You may return your unworn and undamaged PROLOGUE creation within seven days of receipt for a full refund, excluding any original shipping costs.

Please note:

To initiate a return, please contact our Client Services team via email (prologue@prologueworld.com), phone (+971 4 332 4648), or website chat within the seven-day window.

• We will provide you with a return authorisation number and instructions for secure return shipping.
• Returned items must be shipped back in their original packaging with all accompanying documentation.
• Once we receive and inspect the returned item in its original condition, your refund will be processed within seven to ten business days.

Exchanges

We are happy to facilitate an exchange for a different PROLOGUE piece of equal or greater value within seven days of receipt. Please note that any price difference will be addressed upon processing your exchange request. The original shipping cost will not be refunded, and any additional shipping charges for the exchanged item may apply.

Non-Returnable Items

Custom-made or personalised pieces cannot be returned or exchanged.
Items showing signs of wear, damage, or alteration are not eligible for return or exchange.

Our Commitment to You

While slight variations are inherent to handcrafted pieces and add to their unique charm, we understand there may be situations where a piece doesn’t resonate as expected. Our dedicated Client Services team is here to guide you through the return or exchange process and ensure a smooth and satisfactory resolution.

Contact Us

For any questions or to initiate a return/exchange, please don’t hesitate to reach out:

Email: prologue@prologueworld.com
Phone: +971 4 332 4648
Website Chat: Available on our website for real-time assistance.

We appreciate your understanding and value your PROLOGUE experience.

At PROLOGUE, each creation is meticulously handcrafted by our skilled artisans. While inherent to the beauty of handmade pieces, there may be slight variations or subtle imperfections that in no way compromise the quality or functionality of the artwork. These variations are a hallmark of genuine craftsmanship and add to the unique character of each PROLOGUE treasure.

Limited Lifetime Warranty

We stand behind the exceptional quality of our materials and the artistry that goes into every PROLOGUE piece. This warranty covers manufacturing defects in materials or workmanship for the lifetime of your ownership.

What’s Covered

• Breakage due to faulty construction
• Detachment of clasps, hinges, or other functional components
• Discolouration or tarnishing of materials outside of the natural aging process (for non-precious metals)

What’s Not Covered

• Normal wear and tear, including scratches, dents, or tarnish consistent with everyday use
• Damage caused by improper care, accidents, or misuse (e.g., exposure to harsh chemicals, extreme temperatures, or force)
• Loss or theft
• Repairs or modifications performed by a jeweller or artist other than Prologue

Our Commitment to You

Should you encounter an issue with your PROLOGUE piece, please don’t hesitate to contact us. We are always happy to offer guidance on proper care and maintenance, or to assess any concerns you may have. If your piece falls under the warranty guidelines, we will repair or replace it at our discretion, free of charge. For repairs outside of the warranty coverage, we will provide a fair and transparent quote before proceeding.

Contact Us

We are dedicated to ensuring your enduring satisfaction with your PROLOGUE acquisition. Please reach out to our Client Services team for any questions or concerns:

Email: prologue@prologueworld.com
Phone: +971 4 332 4648
Website Chat: Available on our website for real-time assistance.

We appreciate your understanding and look forward to being a part of your story.