Shipping and Delivery

At PROLOGUE, we understand the importance of safeguarding your unique and cherished acquisitions. This policy outlines our commitment to ensuring a seamless and secure delivery experience for your treasured pieces.

Order Processing

Allow 1 to 2 business days for order processing and verification due to the one-of-a-kind nature of our creations. We will promptly notify you with a confirmation email containing tracking information once your order ships.

Complimentary Shipping

Indulge in the PROLOGUE experience with complimentary worldwide shipping on all orders.

Taxes & Duties

Please note that any applicable customs duties or import taxes levied by your country are the sole responsibility of the buyer. While complimentary quotations inclusive of taxes and duties can be provided upon request, we recommend directly contacting your local customs office for the most accurate information.

Discreet & Secure Delivery Options

Standard Courier Delivery (2-5 Business Days): Our trusted courier partners ensure a swift and secure delivery of your PROLOGUE acquisition.

Specialised Carrier Delivery (Variable Timeframe): For high-value orders, we utilise specialised carriers for added security and personalised handling. Please contact us for a personalised quote.

Tailored Delivery Solutions

For an even more tailored delivery experience, or for a more accurate quote including potential taxes and duties, please don’t hesitate to reach out to our dedicated Client Services team.

Contact Us

Email: prologue@prologueworld.com
Phone: +971 4 332 4648
Website Chat: Available on our website for real-time assistance.

We look forward to welcoming your unique PROLOGUE piece into your world.