Warranty Policy
At PROLOGUE, each creation is meticulously handcrafted by our skilled artisans. While inherent to the beauty of handmade pieces, there may be slight variations or subtle imperfections that in no way compromise the quality or functionality of the artwork. These variations are a hallmark of genuine craftsmanship and add to the unique character of each PROLOGUE treasure.
Limited Lifetime Warranty
We stand behind the exceptional quality of our materials and the artistry that goes into every PROLOGUE piece. This warranty covers manufacturing defects in materials or workmanship for the lifetime of your ownership.
What’s Covered
- Breakage due to faulty construction
- Detachment of clasps, hinges, or other functional components
- Discolouration or tarnishing of materials outside of the natural aging process (for non-precious metals)
What’s Not Covered
- Normal wear and tear, including scratches, dents, or tarnish consistent with everyday use
- Damage caused by improper care, accidents, or misuse (e.g., exposure to harsh chemicals, extreme temperatures, or force)
- Loss or theft
- Repairs or modifications performed by a jeweller or artist other than Prologue
Our Commitment to You
Should you encounter an issue with your PROLOGUE piece, please don’t hesitate to contact us. We are always happy to offer guidance on proper care and maintenance, or to assess any concerns you may have. If your piece falls under the warranty guidelines, we will repair or replace it at our discretion, free of charge. For repairs outside of the warranty coverage, we will provide a fair and transparent quote before proceeding.
Contact Us
We are dedicated to ensuring your enduring satisfaction with your PROLOGUE acquisition. Please reach out to our Client Services team for any questions or concerns:
Email: prologue@prologueworld.com
Phone: +971 4 332 4648
Website Chat: Available on our website for real-time assistance.
We appreciate your understanding and look forward to being a part of your story.